Descripción
Este plugin se ha cerrado a partir de 30 de Septiembre de 2024 y no está disponible para su descarga. Este cierre es temporal, a la espera de una revisión completa.
Bloques
Este plugin proporciona 6 bloques.
- KBS Login
- KBS Tickets
- KBS Profile Editor
- KBS Search
- KBS Register
- KBS Submit
Reseñas
28 de Septiembre de 2023
Has everything I need in a helpdesk. The KB articles are a little basic in terms of layouts but they do the job
22 de Agosto de 2023
1 respuesta
Very well thought out and easy to use. Haven’t had a single tech issue with it, and I love how flexible it is. Great work!
29 de Diciembre de 2022
1 respuesta
KB Support is the best WordPress plugin for support systems
18 de Agosto de 2021
1 respuesta
Very easy and useful backend organization and tracking of tickets. The seamless option to create a KB article after closing a ticket is a nice plus!
27 de Mayo de 2021
2 respuestas
Plugin good at first glance.
The main problem I have is that it isn’t perfect for membership site, hopefully they can fix this.
If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn’t link this “KB-Support customer” to WP user, instead creates a new “customer” in KB Support.
This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website.
I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn’t link to the WP user.
3 de Febrero de 2021
1 respuesta
We’ve set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.
Such an easy plugin to use.
Colaboradores & Desarrolladores
“KB Support – WordPress Help Desk and Knowledge Base” es software de código abierto. Las siguientes personas han contribuido a este plugin.
Colaboradores
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