Critical maintenance release: fixes priority sorting save bug, ticket\/message consistency risk during creation, global title escaping issue, and several security\/performance hardening points.<\/p>","1.2.7":"
Localization update: multilingual support has been expanded with 10 additional language files and improved translation coverage for core ticket flows.<\/p>","1.2.6":"
Stability and UX release: includes critical role-flow fixes for new tickets, mobile loop prevention, improved priority sorting consistency, and admin panel style corrections.<\/p>","1.2.5":"
Admin lock\/ownership model is now fully aligned across admin panel and AJAX with a single timeout source and synchronized access checks.<\/p>","1.2.4":"
Ownership update: sticky reply ownership is now enforced with configurable auto-release timeout for controlled takeover.<\/p>","1.2.3":"
Mobile-focused admin release: ticket detail and settings tables are now significantly more usable on phones, with cleaner rendering and better list performance behavior.<\/p>","1.2.2":"
Major admin update: dynamic ticket filtering\/search, priority-order based listing, closed-at-bottom sorting, and true server-enforced admin collision lock with first-viewer ownership + timeout.<\/p>","1.2.1":"
Admin ticket deletion: closed tickets only, with confirmation and server-side checks. Readme now includes a complete developer hooks reference (all free Performance polish for polling and admin AJAX, plus mobile layout and keyboard fixes for My Account tickets.<\/p>","1.0.0":" Initial release of Polanger Ticket System for WooCommerce.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":1},"assets_icons":{"icon-128x128.jpg":{"filename":"icon-128x128.jpg","revision":3503921,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":3503921,"resolution":"772x250","location":"assets","locale":"","width":1544,"height":500}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.2.0","1.2.1","1.2.2","1.2.3","1.2.4","1.2.5","1.2.6","1.2.7","1.2.8"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Customer Ticket List<\/strong> - Ticket list in My Account with status badges and unread indicators","2":"Create New Ticket<\/strong> - Ticket creation form with product selection","3":"Customer Ticket Detail<\/strong> - Chat-style conversation view for customers","4":"Admin Dashboard<\/strong> - Admin ticket management interface","5":"Admin Ticket Detail<\/strong> - Full-featured admin view with customer info and quick actions","6":"Collision Detection<\/strong> - Real-time warning when multiple admins view the same ticket","7":"Settings Page<\/strong> - Comprehensive settings with categories and priorities management","8":"Email Notifications<\/strong> - Sample email notification templates"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[175399,16322,10582,174142,10581],"plugin_category":[45,47,58],"plugin_contributors":[253653,254120],"plugin_business_model":[],"class_list":["post-290900","plugin","type-plugin","status-publish","hentry","plugin_tags-helpdesk-plugin","plugin_tags-support-plugin","plugin_tags-support-system","plugin_tags-ticket-management","plugin_tags-ticket-system","plugin_category-ecommerce","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-polanger","plugin_contributors-polangersoft","plugin_committers-polangersoft"],"banners":{"banner":"https:\/\/ps.w.org\/polanger-ticket-system-for-woocommerce\/assets\/banner-772x250.png?rev=3503921","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/polanger-ticket-system-for-woocommerce\/assets\/icon-128x128.jpg?rev=3503921","icon_2x":false,"generated":false},"screenshots":[],"raw_content":"\n Polanger Ticket System helps you centralize customer communication in a clean, ticket-based system integrated into WooCommerce.<\/p>\n\n Customers can create and manage tickets directly from their account page, while store owners handle support requests from a structured admin interface with real-time updates and clear workflow control.<\/p>\n\n Designed for simplicity in the free version and scalability with Pro, Polanger adapts from small stores to growing support teams.<\/p>\n\n Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:<\/p>\n\n You can extend or refine translations with any PO editor by using the files in the \/languages directory.<\/p>\n\n The Pro version transforms Polanger into a full support operations system with modular addons and advanced team workflows.<\/p>\n\n Support Panel (Core Pro Feature)<\/strong>\nA complete frontend support workspace for agents.<\/p>\n\n Manage tickets, reply in real time, claim ownership, view customer\/order data, and collaborate with your team \u2014 all without entering the WordPress admin panel.<\/p>\n\n\n\n Agent 360<\/strong>\nAdvanced agent analytics including performance score, workload insights, and activity tracking.<\/p>\n\n\n\n Agent Invite<\/strong>\nInvite other agents into a ticket without transferring ownership. Designed for collaboration without breaking workflow control.<\/p>\n\n\n\n Departments<\/strong>\nOrganize agents into teams and route collaboration more efficiently.<\/p>\n\n\n\n Operations Desk<\/strong>\nInternal communication layer for agents and managers.<\/p>\n\n Coordinate actions, escalate issues, and manage operations in real time without leaving the support environment.<\/p>\n\n\n\n SLA Management<\/strong>\nTrack response and resolution times with working hours, pause logic, and breach detection.<\/p>\n\n\n\n Auto Assignment<\/strong>\nAutomatically assign tickets using smart distribution strategies.<\/p>\n\n\n\n Canned Responses<\/strong>\nReusable replies with dynamic placeholders and shortcuts.<\/p>\n\n\n\n File Attachments<\/strong>\nSecure file uploads with drag & drop and validation controls.<\/p>\n\n\n\n Analytics Dashboard<\/strong>\nReal-time insights into tickets, agents, SLA, and performance.<\/p>\n\n\n\n Developer Platform (Addon System)<\/strong>\nBuild and integrate custom addons as standalone plugins.<\/p>\n\n Extend the system safely using hooks and modular architecture without modifying core files.<\/p>\n\n\n\n More information:<\/p>\n\n Yes, WooCommerce 5.0 or higher is required. The plugin integrates directly with WooCommerce's My Account page.<\/p><\/dd>\n Customers can access their tickets from the \"Support Tickets\" tab in their WooCommerce My Account page.<\/p><\/dd>\n Yes! Navigate to Tickets > Settings<\/strong> and click on the Categories & Priorities<\/strong> tab. You can add, edit, delete, and reorder both categories and priorities. Each can have a custom name, color, and default status.<\/p><\/dd>\n When an admin opens a ticket, the system registers them as a \"viewer\" using a heartbeat system. If another admin opens the same ticket, both will see a warning message showing who else is viewing the ticket. This prevents duplicate responses and confusion.<\/p><\/dd>\n Yes, this is enabled by default. You can disable it in Tickets > Settings<\/strong> by unchecking \"Allow Customers to Close Tickets\".<\/p><\/dd>\n Go to Tickets > Settings<\/strong> and set the \"Max Active Tickets Per Customer\" option. Set to 0 for unlimited tickets.<\/p><\/dd>\n Yes! Polanger Ticket System is fully compatible with WooCommerce's High-Performance Order Storage (HPOS).<\/p><\/dd>\n Yes, the plugin is fully translatable. A .pot file is included in the When enabled, the plugin sends:\n- Email to admin when a new ticket is created\n- Email to customer when admin replies to their ticket<\/p>\n\n You can configure the admin email address and enable\/disable notifications in Tickets > Settings<\/strong>.<\/p><\/dd>\n Yes, additional features are available through separate extensions. See the Extensions section above for details.<\/p><\/dd>\n\n<\/dl>\n\n\nPGTS_<\/code> actions and filters).<\/p>","1.2.0":"Core Features (Free Version)<\/h4>\n\n
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Ticket Management<\/h4>\n\n
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Chat Interface<\/h4>\n\n
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Security & Control<\/h4>\n\n
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WooCommerce Integration<\/h4>\n\n
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Developer Friendly<\/h4>\n\n
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Language Support<\/h4>\n\n
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Pro Version<\/h4>\n\n
Pro Highlights<\/h4>\n\n
\n
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Automatic Installation<\/h4>\n\n
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Manual Installation<\/h4>\n\n
\n
After Activation<\/h4>\n\n
\n
\n
Does this plugin require WooCommerce?<\/h3><\/dt>\n
Where do customers access their tickets?<\/h3><\/dt>\n
Can I customize ticket categories and priorities?<\/h3><\/dt>\n
How does collision detection work?<\/h3><\/dt>\n
Can customers close their own tickets?<\/h3><\/dt>\n
How do I limit the number of tickets a customer can create?<\/h3><\/dt>\n
Is the plugin compatible with HPOS?<\/h3><\/dt>\n
Can I translate the plugin?<\/h3><\/dt>\n
\/languages<\/code> folder. You can use tools like Poedit or Loco Translate to create translations.<\/p><\/dd>\nHow do email notifications work?<\/h3><\/dt>\n
Are there additional extensions?<\/h3><\/dt>\n
1.2.8<\/h4>\n\n
\n
sort_order<\/code>) and ensured correct ordering during updates.<\/li>\nthe_title<\/code> outputs.<\/li>\nPGTS_VERSION<\/code>.<\/li>\ncreate_ticket()<\/code> by restricting inputs to known columns and sanitizing all fields.<\/li>\n1.2.7<\/h4>\n\n
\n
1.2.6<\/h4>\n\n
\n
1.2.5<\/h4>\n\n
\n
PGTS_owner_lock_timeout_minutes<\/code> as a single source of truth.<\/li>\n1.2.4<\/h4>\n\n
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PGTS_owner_lock_timeout_minutes<\/code> (default 60). If the owner is inactive and not viewing the ticket, ownership is auto-released for takeover.<\/li>\n1.2.3<\/h4>\n\n
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urgent<\/code>, high<\/code>, and custom slugs.<\/li>\n1.2.2<\/h4>\n\n
\n
manage_woocommerce<\/code>) to ticket leave endpoint for collision handling consistency.<\/li>\n<\/ul>\n\n1.2.1<\/h4>\n\n
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manage_woocommerce<\/code>) to control deletion permissions.<\/li>\nPGTS_<\/code> actions and filters, including descriptions and parameter notes.<\/li>\n<\/ul>\n\n1.2.0<\/h4>\n\n
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1.0.0<\/h4>\n\n
\n